At Big Wheels® Bike, Tricycle, Scooter, Toys, Truck, we value the privacy of our customers and website visitors. This privacy policy outlines how we collect, use, share, and protect personal information. By visiting bigwheel.shop or purchasing from our online store, you accept the practices described in this policy.
What Information Do We Collect?
We collect two types of information from you: personal information that identifies you as an individual, and non-personal information related to your use of our website and online store.
Personal Information
The personal information we collect may include:
- Contact information such as your name, email address, phone number, and mailing address. We collect this when you create an account, make a purchase, request information, or contact customer support.
- Payment information such as credit card number, expiration date, CVV code, and billing address. This is collected only when you make a purchase and is used solely to process your order.
- Account information such as username, password, order history, and product reviews. This is collected when you register for an account with us.
- Demographic information such as age, gender, location, and preferences. We may collect this when you provide it voluntarily in surveys, contests, or promotions.
- Social media account information if you interact with our social media accounts or connect them to your account with us.
Non-Personal Information
We may automatically collect certain non-personal information when you visit our website or interact with our emails. This includes:
- Usage information such as pages visited, products viewed, browser type, IP address, and devices used to access our website.
- Location information such as approximate location inferred from your IP address.
- Clickstream information such as buttons clicked, items added or removed from cart, and pages you navigated through.
This non-personal information is collected through cookies, web beacons, and other tracking technologies. We use it for purposes such as site optimization, statistics, marketing, and security enhancements.
How Do We Use Your Information?
We use your personal and non-personal information in the following ways:
- Process orders and manage your account
- Make recommendations and display targeted ads
- Analyze site usage and improve our store
- Contact you regarding orders, products, services, and promotions
- Comply with legal obligations
Payment information is only used to process your order and is not saved or stored after the transaction is complete.
When Do We Disclose Your Information?
We will not sell, share, or rent your personal information to any third party unless you explicitly authorize us to do so. We may disclose information in the following circumstances:
- Service providers: We may share information with companies that provide services on our behalf, such as payment processors, shipping companies, marketing agencies, and website hosts. These companies are authorized to use your personal information only as necessary to provide these services.
- Legal requirements: We may disclose information if required to do so by law or in response to valid legal process. We may also share information to investigate, prevent, or address potential fraud, illegal activities, or situations involving potential threats to the safety of any person.
- Corporate transactions: If we sell, merge, or transfer any part of our business, we may be required to share your information. In such cases, you will be notified if any personal information is transferred and becomes subject to a different privacy policy.
How Do We Store and Protect Your Information?
We take reasonable steps to protect your personal information using appropriate technical and organizational security measures. However, no system can be completely secure, so we cannot guarantee the absolute security of your information.
Some key ways we store and protect data include:
- Limiting employee and contractor access to only the systems and information needed to perform their jobs
- Using firewalls and data encryption to protect data in transit and at rest
- Anonymizing personal information where possible
- Destroying personal information after it is no longer needed for business purposes
Your Choices and Rights
You have several choices regarding how we use your personal information:
- Account information: You may update account information such as your email, password, and profile details by logging into your account. You may delete your account at any time.
- Communication preferences: You can opt out of receiving non-essential communications such as promotional emails, text messages, or phone calls.
- Cookies: Most web browsers allow you to disable cookies and other tracking technologies. This may affect your experience on our website.
- Withdrawing consent: Where you have provided consent for us to process your personal information, you may withdraw that consent at any time.
You also have the following rights with respect to your personal data:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may request correction or updating of inaccurate or incomplete personal data.
- Deletion: You may request we delete personal data we hold about you, subject to certain legal exceptions.
- Restriction of processing: You may request we restrict processing of your personal data while we address a complaint you have raised.
- Objection: You may object to processing of your personal data based on legitimate interests or direct marketing.
- Portability: You may request we provide you with your personal data in a commonly used, machine-readable format so you can transfer it to other services.
To make a request related to your personal information, contact our privacy officer at the email or physical mailing address provided at the end of this policy. Please note we may take steps to verify your identity before responding to the request.
Children’s Privacy
Our website and online store are not directed to children under 16. We do not knowingly collect personal information from children under 16 without prior parental consent. If you believe your child has provided us with personal information without your consent, please contact us and we will take appropriate measures to investigate and address the issue.
Links to Third Party Websites and Services
Our website and online store may contain links to third party websites and services. We are not responsible for the privacy practices or content of those third parties. We recommend you review the privacy policies on any third party sites you access through our services.
Online Tracking and Do Not Track Signals
Like most websites, we may use cookies, web beacons, and other tracking technologies to collect non-personal information about your use of our site and interaction with our emails. We do not currently respond to Do Not Track browser signals or other mechanisms that allow you to exercise choice regarding tracking.
International Data Transfers
We are headquartered in the United States and have service providers in other countries. Your personal information may be transferred to the U.S. or other locations where privacy laws may not provide equivalent levels of protection to the laws of your home country. By using our services and providing us with your personal information, you consent to such transfers.
Changes to this Privacy Policy
We may update this privacy policy periodically to keep it up to date with legal requirements and changes to our personal data collection and usage. The updated version will be posted on this page and we will provide notice regarding substantial changes. Your continued use of our services indicates acceptance of the revised privacy policy.
How to Contact Us
If you have any questions about this privacy policy or our personal data practices, please contact our privacy officer at:
Privacy Officer
Big Wheels® Bike, Tricycle, Scooter, Toys, Truck
123 Main St, Anytown, CA 12345
[email protected]
This policy was last updated on January 1, 2023.